HAVING QUESTIONS ABOUT BULK PURCHASE?
CONTACT US FOR BULK PURCHASE ENQUIRIES
When does a New purchase/Renewal begin?
New Purchase: All new subscriptions go into effect from the time they are activated and not the time of setup/purchase. It can be activated immediately or anytime thereafter. If your initial purchase consists of multiple courses (Qbank, self-assessment exam, CCS, etc.), each of them can be activated individually and independently via your account on our website as preferred. This process of activating a subscription after purchase allows you flexibility of starting a subscription when you are truly ready to utilize it.
Our self-assessment exam subscription is independent of other subscription duration. It can be activated via your account on our website and will stay active for 2-weeks from the time of activation. You can activate it before, during or after your other subscribed course material.
We recommend that all subscription be activated within 180 days of setup/purchase. Once a subscription is activated, it cannot be paused or suspended for any reason and will run continuously for the duration of said course material.
Renewal: A renewal is basically an extension of time to continue access to an previously activated subscription. Since a renewal is an extension to an already active subscription, it is effective from the existing expiration date, NOT from the day of purchase and cannot be deferred to start at a later date/time.
Note: All of our subscriptions are based according to the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone.
How do I purchase a subscription from the website?
Any of our product offerings can be purchased from our website with payment due in full at time of purchase via a credit or debit card with American Express/Discover/MasterCard or Visa logo.
You will need to register for an account in order to purchase any of our products. Once you have registered for an account or if you already have an account:
What form of payment(s) do you accept?
You can subscribe to any of our online courses/services using a credit or debit card with a Visa, MasterCard, Discover or American Express logo. Your subscription will be available for activation immediately or can be activated later from your account on our website after successful payment.
You can also subscribe via personal check, money order, or demand drafts taken in U.S. dollars. These types of payments should be mailed to us and should include the name of the subscription, the duration you wish to subscribe, along with the details that have been asked in the register form. We will setup your account as soon as we receive your payment and notify you via email of your access credentials. All direct-mail payments must be in U.S. dollars and made payable to "UWorld". Please send the payment(s) to the address in the contact us section.
Unfortunately, we do not accept cash via mail, currencies other than U.S. dollars, PayPal, or payments via fax.
What is your refund policy?
All refunds are evaluated on a case-by-case basis. One case has no bearing on another. Refund amounts determined by UWorld are final.
USMLE Step 2 CS, Step 3 CCS, Subject Reviews & Self-Assessment Exams: These subscriptions are non-refundable, non-transferable, and cannot be converted into another subscription.
All Qbanks: No refunds are allowed for the first 30-day duration of any subscription, unless the subscription has not been activated. Refunds are considered for subscriptions with more than 30-day duration. Refund amounts are based on the number of days elapsed since the subscription start date or the amount of questions used, whichever amounts to a higher deductible.
Example Scenario: An individual purchases a 180-day Qbank subscription and generates a few test blocks equal to 20% of the questions in the Qbank. After 45 days, he/she request for a refund. As the elapsed duration is greater than the percentage of questions used, the refund amount will be based on a subscription converted to the closest duration (60 days) by deducting applicable 60-days subscription fee from the refund. Additionally, in the same scenario if the individual had used 85% of the questions, the refund would be 15% of the subscription fee paid.
Note 1: A processing fee of 10% (with minimum of $10 and maximum of $25) will be applied to all refund amounts.
Note 2: All refunds, pro-rated or otherwise must be requested within 360 days of original purchase. Refunds for purchases made more than 360 days ago will be issued as nonrefundable store credit.
Note 3: The subscriber must notify UWorld of their intent of a refund before activating their subscription (or) during the active duration. If the reset option is used or all of the questions are used, no refund will be allowed (see "I want to reset/delete my Qbank test history (or) start all over again, is this possible?" below for further details). No refunds will be offered for expired subscriptions.
Note 4: For combination package purchases, individual subscription fees will be applied when calculating the refund.
Note 5: While access to Qbanks via certain mobile devices is provided as an additional feature, it is not intended to be a replacement for computer access, and no refunds or cancellations will be honored due to a user's inability to install and/or use the provided software on any mobile device (regardless of whether or not the device meets the minimum system requirements).
Can I upgrade or downgrade my subscription purchase?
You may request to upgrade or downgrade your subscription purchase as long as it has not been activated. If you purchase a combination package, all included subscriptions must be unused. Please be advised that current subscription pricing will apply.
If your subscription has been activated, unfortunately, we cannot upgrade it retroactively. If seeking to downgrade, please refer to our refund policy for available options.
How can I renew/extend my subscription?
Please login to your account and click on the Renew button. This option provides a list of available renewal durations and their prices for the selected course. You can select Buy and renew your existing course for the desired duration of time.
A renewal is an extension of time to continue accessing an active subscription, and it will not start the subscription over or provide a reset. Since a renewal is an extension to an already active subscription, it is effective from the existing expiration date, NOT from the date of purchase, and cannot be deferred to start at a later date/time.
To qualify for renewal pricing, you will need to renew the course before it expires. Renewals are not offered for expired subscriptions and you will have to purchase a new subscription at regular price directly from our website to gain access to the material.
Note: All times and dates displayed for subscription expiration correspond with the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may be different than your local time zone.
Note: If your initial purchase was a combination package, you will need to renew each active subscription individually. You do not need to renew a course that has not been activated.
Do you offer shorter duration or custom packages?
Unfortunately, we do not offer custom duration(s) or combination packages other than those outlined on the website. Please refer to our purchase page for currently available subscriptions (including discounted combination packages for some products).
Moreover, the minimum duration of a new Qbank subscription purchase is 30 days and are not available in any other shorter or custom durations. The self-assessment exam subscriptions are for 14 days each. Subscribers whose active subscription(s) have not expired can purchase renewals from 7-days or more at any time before their active subscription expires. Please refer to the respective course description page for renewal options.
Can I renew an expired subscription?
Unfortunately, renewals are not offered for expired subscriptions and you will have to purchase a new subscription at regular price to regain access to the material.
However, if access to historical data is a concern, we can help restore it in a newly purchased subscription upon request (as long as it is purchased using the same username and it is within 180-days from your previous subscriptions expiration date). This is not an automatic process and must be requested via email after you purchase your subscription and before activation. Please be sure to include your username in the email when requesting a restore. Once a request is submitted, do NOT access/activate or attempt to use the course material until we have a chance to perform the restore operation of your data.
The restore process is performed during our office hours of 10AM - 6PM (M-F, New York Time) and typically takes 2-4 hours. Once a restore of your historical data is performed, we will notify you via email so you can start using your subscription with access to your historical test data.
Can I get a guest account or a free trial?
We do not offer guest/trial accounts to test our software and to view materials. However, we offer a demo on each of our product pages which contains a sample of the product interface and a few sample questions.
Can I purchase a subscription as a gift?
It is possible for you to purchase a subscription as a gift for someone else. However, the intended recipient will need to register an account on our website (or have an account registered for them, with their profile information entered accurately). If the user is present at the time of purchase, the purchase can be made from their account on our website using any credit or debit card with a Visa, MasterCard, American Express, or Discover logo.
If the user is not present, or you wish for the gift to be a surprise, please contact Support directly using the contact form to arrange payment for the gift subscription. Please be prepared to provide the user's registered email address so the account can be located.
My purchase did not complete/Why did my purchase fail?
There are several possible scenarios that may result in a purchase error when attempting a purchase on our website.
Do we qualify for a bulk pricing discount?
We offer bulk pricing/discount for purchases made directly by a school or program, typically for the entire class. It is not feasible to offer bulk pricing when the purchase is made by an individual (eg, class president, SGA treasurer) for a group of individuals (eg, entire class, peer group, study group).
To qualify for bulk pricing, the order must meet minimum quantity and duration requirements. The minimum quantities are:
For all subscriptions, the minimum duration purchase for bulk pricing is 90 days. Additionally, bulk pricing is not available for 2-year Qbank subscriptions.
What type of discount is offered?
Exact discount amounts will vary based on several factors, including the quanity of the purchase, the product ordered, and any additional requirements such as score reporting. To receive an official quote, please provide the estimated number of desired subscriptions and the desired subscription duration.
What products are eligible for bulk pricing discount?
Bulk pricing is offered for NEW subscription purchases that include a combination package (Qbank + Self Assessment Exam) of at least 90 days duration at the minimum quantity (50+ for STEP1, STEP2 CK, and NCLEX; 25+ for STEP3 and ABIM/ABFM). Bulk pricing is not available for 2-year Qbank subscriptions.
Bulk pricing is not offered for non-Qbank products, such as the STEP2 CS, STEP3 CCS, Biostatistics Subject Review, or Self Assessment Exams not purchased as part of a Qbank package. These products may be purchased in addition to Qbank products in the same bulk order, however, they will be billed at regular price.
Can we select multiple products based on student preference?
One single baseline product must be selected for purchase. The subscription that the university, program, or institution chooses to purchase will be the only subscription available for students to redeem. Please be sure that the subscription you select is agreeable for all participating students.
Do you offer custom duration/combination packages?
Typically, custom duration/combination package is not offered. However, we may be able to design a custom duration/combination package. These orders are considered on a case-by-case basis, and it may not always be possible to provide the desired duration/package.
When does the subscription start? Can we choose a preferred start date?
All recipients of a discount code from a bulk purchase must redeem their discount code within the stated deadline (30 days from code issuance). However, the subscription will not automatically activate once it is redeemed. The subscription can be activated at any time following redemption, with no deadline for activation.
How does the bulk purchase process work (eg, process, logistics)?
A brief overview of the process is as follows:
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The United States Medical Licensing Examination (USMLE™) is a joint program of the Federation of State Medical Boards (FSMB®) and National Board of Medical Examiners (NBME®).
NCLEX-RN™ and NCLEX-PN™ are registered trademarks of the National Council of State Boards of Nursing, Inc (NCSBN®).
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