Any of our product offerings can be purchased from our website. Payment is due in full at the time of purchase via a credit or debit card with an American Express, Discover, MasterCard, or Visa logo or via PayPal or Affirm (if applicable).

You must have an account to make a purchase. If you do not have an account, you will need to register an account. Once you are logged in or registered:

1. Click on the Shopping Bag icon at the top right of the page, select your desired product, and see a list of available packages and current pricing.
2. Select the package you wish to purchase
3. Verify your profile information, address, and educational status, then click the Save and Continue button.
4. If you have a discount code, enter it in the Discount field, select the Apply button, then the Save and Continue button. If you do not have a discount code, select the Save and Continue button.
5. If you are paying with a credit or debit card, select the Credit Card option under the Pay With field and fill out your billing information. If you pay through PayPal or Affirm, please select the associated option under the Pay With field.
6. Verify that the correct product is in your cart and select the Complete and Process Order button or the associated continue options for PayPal or Affirm.
7. A purchase receipt will automatically be sent to your registered email address.

Any order, including printed materials, can only be mailed to a physical address, not a P.O. box.

If you do not receive a receipt after making a purchase, please contact Customer Care at [email protected] for assistance.

You can subscribe to our online products using a credit or debit card with an American Express, Discover, MasterCard, or Visa logo or via PayPal. After a successful payment, your subscription will immediately be available for activation on your account on our website or associated mobile applications.

You can also subscribe via personal check, money order, or demand drafts in U.S. dollars. These types of payments need to be mailed to us and include the name of the subscription and the duration, along with your full name and registered email address (you must have an account so we can apply the subscription(s) after receiving the payment). All direct-mail payments must be in U.S. dollars and made payable to:

UWorld, LLC
9111 Cypress Waters Blvd
Suite 300
Dallas, TX 75019

We do not accept cash via mail, currencies other than U.S. dollars, or payments via fax.

Individuals purchasing applicable products may finance their purchase using Affirm during checkout. Your eligibility depends on your credit score and other criteria, per Affirm's policies (outlined here). A soft credit check, a credit check that does not affect your credit score, will be performed by Affirm to determine your loan eligibility. You will need a U.S.-based bank account to qualify.

We are very grateful to our men and women in uniform for their service to our country!

If you are currently an active duty member in the U.S. Army Reserve or a veteran of the U.S. Armed Services, we offer a 10% discount on purchasing any of our new packages. Renewal purchases are not eligible, and the discount cannot be retroactively applied to past purchases.

If you want to take advantage of this offer, please submit a copy of your SCRA Status Report from the DMDC or VIC card and the product you wish to purchase to [email protected]. You can also submit your request using your .mil email address if applicable.

Please do not send a copy of your CAC, other military ID, or orders, as this violates military regulation and federal law.

All direct UWorld purchase refund requests are evaluated case-by-case. The refund amounts determined are final.

Marketplace Purchases
We can't process refunds for marketplace purchases. Please contact the marketplace for refund requests (e.g., AppStore and Amazon).  

Book Purchases
Printed book purchases can be refunded within 1-week of receiving the materials. The following conditions apply:

• - Any shipping charges will be deducted from the refund
• - A cancellation fee of 10% (minimum $10) will apply to all refunds
• - Return all printed material in new condition

Refunds for printed books will be processed only after we receive the materials and verify the condition. Please return the printed materials to the address below:

UWorld, LLC
9111 Cypress Waters Blvd, Suite 300
Coppell, TX 75019-4858

Course and QBank Purchases
Courses or QBanks purchased within 1-week of activating or receiving printed material, whichever is earlier, can receive a refund. The following conditions apply:

• - No more than 10% of the course (including but not limited to Video Lectures, QBank, FlashCards, Study Guides (eBooks), Mock/Assessment Exams, or a combination of any) may have been used
• - A cancellation fee of 10% (minimum $10) will apply 
• - The $125 NCBE licensing fee will be deducted from all MBE refunds
• - Any shipping charges will be deducted from the refund
• - Return all printed material in new condition 

If your course includes printed materials, the refund will be processed only after we receive the materials and verify their condition. The return address is under Book Purchases (see above). 

When calculating partial refunds, the retail price of each course component will be used if that component is used beyond 10% of the course. This fee will be calculated at UWorld's discretion.

Not Activated Course and QBank Purchases
Refunds requested 180 days or more from the purchase date will be issued as store credit only. 

AAMC Exam
Redeemed: A $140 activation fee applies if any AAMC Exam is redeemed. Access to all purchased exams is retained through the AAMC website.
Unredeemed: If no exams are redeemed, all exams are revoked. No activation fee is applied.

Firms and Institutional Purchases
Contact them if you've received access through a school or firm’s purchase.

What Is Not Eligible For Refund
-eBooks
-ReadyDecks
-Medical Library 
-Simple Sheets
-Reset Subscriptions
-Expired Subscriptions
 

If your subscription purchase has not been activated, you may request to upgrade or downgrade it. If you purchase a combination package, all included subscriptions must be unused. 

You may request to upgrade or downgrade your subscription renewal as long as the renewal duration has not started or gone into effect. 

Current subscription pricing will apply to all upgrades and downgrades.

We do not offer custom durations or combination packages other than those listed on the website. Please refer to our Pricing page for current available subscriptions.

Subscribers whose active QBank(s) have not expired can purchase a renewal before their QBank expires. Please refer to the associated Subscription Overview page for renewal options.

We offer a demo or a 7-day trial version of most products. Some Subscription Overview pages contain a sample of the product interface and a small subset of questions. We do not offer guest accounts to test our software and view materials.

It is possible to purchase a subscription as a gift for someone else.  However, the intended recipient must register an account on our website (or have an account registered for them, with their profile information entered accurately). Suppose the user is present at the time of purchase. In that case, the purchase can be made from their account on our website using any credit or debit card with a Visa, MasterCard, American Express, or Discover logo.

If the user is not present, or you wish for the gift to be a surprise, please contact Support directly using the Contact Us form below to arrange payment for the gift subscription. You must provide the user's registered email address to locate the account.

A subscriber's personal information is highly secure, and the credit/debit card information will not be stored after the transaction is processed. All subscription payment information is sent over a 256-bit encrypted SSL connection to the payment gateway.

New MBE QBanks and CFA Courses: These subscriptions are window-based and include a predefined activation date. The Product Overview page lists the test windows we offer. 

Other New Purchase: All new subscriptions go into effect from when they are activated, not at the time of purchase. We recommend that all subscriptions be activated within 180 days of purchase. If your initial purchase consists of multiple courses (QBank, Self-Assessment, CCS, etc.), each can be activated individually and independently. 

Once a subscription is activated, it cannot be paused or suspended for any reason and will run continuously for the duration purchased.

Renewal Purchases: A renewal is an extension of time to continue access to a current activated subscription. Because a renewal is an extension to an already active subscription, it is effective from the existing expiration date, not from the day of purchase, and cannot be deferred to start at a later date/time.

To activate or access a subscription:

1. Log in o your account 
2. Click on the Activate button associated with the subscription you prefer to start.
3. If you have already activated the subscription you want to access, click on the Launch button.

Self-Assessments: These subscriptions, even those purchased together, are activated and expire independently from one another and from any other subscriptions they may have been purchased with. No Self-Assessment will expire (or otherwise become unavailable) until it has been activated and runs through its full duration, regardless of the status of any other subscription in your account.

CPA Premier and Elite Unlimited Review: All sections included in these packages can be activated and expire independently.

Please use the following steps to purchase a renewal for your subscription (if applicable):

1. Log in to your account on our website
2. Click on the Renew button corresponding to your subscription
3. Select the Renewal duration you wish to purchase
4. Verify your profile address and educational status, then click the Save and Continue button
5. Enter your Billing address and credit or debit card information. You may also choose to pay through PayPal
6. Verify that the correct renewal is in your cart and click Complete and Process Order
    

Upon a successful transaction, you will be sent a confirmation email receipt.

Renewals are NOT available for MBE QBanks or UBook-only subscriptions.

If you have an Elite Unlimited Accounting Course, please click here for separate instructions. Please click here for separate instructions if you have an Elite Unlimited Finance Course.

A renewal is an extension of time to continue accessing an active subscription. It does not start the subscription over, provide a reset, or grant access to additional questions that were not previously accessible.  

Please note that to qualify for renewal pricing, you must renew the course before it expires. Renewals are not offered for expired subscriptions. If you fail to secure a renewal before the expiration date, you must purchase a new subscription at the regular price to regain access to the material.

Multiple accounts in our system: You may have created multiple accounts and are most likely using a different account. Please email [email protected] with the details of your transaction so that we can locate your correct account:

- Last 4 digits of the card number

- Amount charged

- Date of transaction

- Billing address 

Expired subscriptions: Our subscriptions are based on the Eastern Time Zone (GMT/UTC -5 hours or New York Time), which may differ from your local time zone. 

Wrong mobile app downloaded: We have different mobile apps for each product type (USMLE, Boards, NCLEX, MCAT, College Prep, etc.). Please make sure that you have downloaded the correct app for your subscription.

If you have forgotten your password, please enter your email address in the field under Forgot Password? to reset your password.  You may be required to answer a security question correctly to set a new password without the password reset link.  This security question will be one of the two questions you choose when registering your account.

Please note that you must specify your registered email address when you use the Forgot Password. retrieval dialog box, as we do not send these instructions to alternate email addresses.  Some mail servers may flag the automatic password retrieval message as spam; therefore, we recommend you also check your spam/junk mail folder.

If you cannot locate the log-in retrieval email (or can no longer access the initially registered email address), please contact [email protected] for further assistance.

You must keep this information updated, as all communications related to your subscription rely on the accuracy of your profile details.

You may update your registered email address by doing the following:

1. Sign in to our website using your existing registered email address and password combination.
2. Click on the Profile tab.
3. Enter your desired email address in the Email field under User Information.
4. Click Check Availability and select Update.
5. A verification email will then be sent to your original registered email address.
6. Open the verification email and select “Update E-mail” to complete the process. 

The updated email address will become your new username.
If you can no longer access your registered email address but can still access your account, please contact [email protected] while logged in through the Contact Us form below. 

You may update your password by doing the following:

1. Sign in to our website using your existing username and password combination
2. Click on the Profile tab
3. Enter your current password
4. Enter a new password (minimum of 8 characters)
5. Re-enter the new password to confirm
6. Click Update to save changes

UWorld products are compatible with most recent Windows and Mac laptop or desktop systems. We also offer mobile applications compatible with recent Android and iOS devices. UWorld does not support Linux, Chromebook, or Windows Mobile devices. Our complete system requirements are available for review here.

All UWorld subscriptions require an active internet connection.  UWorld products are not available offline. 

Website: 

1. Sign in to your account
2. Click the Activate or Launch button beside your subscription
3. Agree to the Terms and Conditions if you have just activated your subscription

QBank and Self-Assessment subscriptions may also be accessed through the companion mobile application on Android and iOS devices.

Access to QBank and Self-Assessment subscriptions is offered through our companion application for Android and iOS devices. The companion app is for convenient on-the-go access and is not intended to replace primary access from a laptop or desktop system. Refunds or other compensation will not be provided due to the inability to access the subscription from a mobile device. Please verify that your mobile device meets our System Requirements.

iOS and Android Apps:

Medical - USMLE
PA Prep - PA
Boards - ABIM/ABFM
Nursing - PN/RN/FNP
PreMed - MCAT
College Prep - SAT/ACT/AP
Accounting - CPA/CMA/CIA
Finance - CFA/CMT

This problem might arise if you lose your internet connection while course content is downloaded onto your computer. The test is downloaded on your machine while the images and media are stored on the server.  Therefore, you can move from one question to another without an internet connection, but the images and media will not load.  This is especially true if you are using an unstable connection.

Our QBank requires a reliable and stable connection to download images and save tests while communicating with our servers. Wireless connections are great in terms of offering flexibility with connection but are unreliable when providing sustained and reliable internet connectivity.

Errors can occur if the website and/or web client was recently updated and an older version of the website/client is still stored in your browser's cache.  Please see the instructions below for your specific browser to clear the cache.

For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

Firefox

1. Click on the menu icon, then History
2. Select Clear Recent History
3. From the When drop-down menu, select Everything.
4. Select History, Cookies and Site Data, and Temporary Cached Files and Pages
5. Click Clear 
6. Close the browser and reopen it

Google Chrome

1. Click the Menu and then click History, then History again
2. Click Delete browsing data
3. Choose the Advanced tab
4. From the Time Range drop-down menu, select All time
5. Select Browsing History, Download History, Cookies and Other Site Data, and Cached Images and Files.
6. Click on Delete data
7. Close the browser and reopen it

Safari

1. From the Safari menu, select History 
2. From the dropdown menu, select Clear History…
3. Choose to clear all history 
4. Select Clear History
5. Close the browser and reopen it.

If the error persists after clearing your browser cache, we recommend updating your browser to the latest version or opening your subscription in a different browser.

Tests cannot be deleted once they have been generated.  Suppose you have accidentally ended a test block and caused questions to be marked as omitted. In that case, you can continue the test by going to the Previous Tests section and clicking the Resume button under the Actions column next to the test you want to complete. 

After creating a test, the Question Mode and number of questions cannot be changed. However, the Test Mode can be updated. It can be updated within a test or from the Previous Tests Page by selecting the Edit Test Mode button. If you want to recreate a test with your desired settings, we recommend marking all questions in the test you want to retake and then generating a new test using the Marked Question Mode.

This is an automated email sent to a subscriber's registered email address when our software detects the presence of an application/process on the user's machine that is incompatible with our QBank/Self-Assessment or the use of screen-capturing hotkeys.

Please disable the application before using our software by following the instructions below.

If you are using a Windows computer:

1. Exit from the UWorld software completely by closing any open tests and/or by clicking the X in the top right corner.
2. Press Ctrl+Alt+Del.
3. Select Task Manager.
4. Click on the Processes tab and then locate the incompatible process.
5. Select the process and click End Process on the bottom.
6. Close the task manager and try relaunching the software.

If you are using a Mac computer:

1. Exit from the UWorld software completely by closing any open tests and/or by clicking the X in the top left corner.
2. Open a new Finder window.
3. Select Applications.
4. Select Utilities and double-click on Activity Monitor.
5. Select the incompatible process.
6. Click on Quit Process.
7. Close the Activity Monitor and Applications windows and try relaunching the software.

If you are accessing our software from a computer for which you do not have sufficient rights (public terminal at a hospital, library, etc.). In that case, you may need to seek assistance from the computer administrator or use it from a computer on which you have full administrative rights. 

If you continue to receive this error after ending the process, the conflicting program may be set to launch automatically or run in the background. In this case, you will need to locate the program in question, open it, and modify its settings so that it does not launch automatically or run in the background.