All refunds are evaluated on a case-by-case basis for products purchased direclty from UWorld. One case has no bearing on another. Refund amounts determined by UWorld are final.
In-App Purchases: We are unable to process any refunds for purchases made via mobile application (in-app). Please contact Apple for all refund/credit requests for Apple in-app purchases.
USMLE Step 2 CS, Step 3 CCS, Subject Reviews & Self-Assessment Exams: These subscriptions are non-refundable, non-transferable, and cannot be converted into another subscription.
CPA Review: Students may request to cancel their CPA review product only within 10-days of activation of any of the materials. To qualify for a refund, no more than 10% of the course (lectures, Qbank, or a combination there-of) may have been used per exam section. All CPA Review refunds are subject to a cancellation fee of $75 (for single section purchases) or $250 (for package purchases), plus any applicable shipping charges. No return of merchandise is necessary.
All other Qbanks: Refunds are considered for subscriptions of more than 30 days. Refund amounts are based on the number of days elapsed since the subscription start date or the number of questions used, whichever amounts to a higher deductible.
Example scenario: An individual purchases a 180-day Qbank subscription and generates a few test blocks equal to 20% of the questions in the Qbank. After 45 days, he/she requests a refund. Because the elapsed duration is greater than the percentage of questions used, the refund amount will be based on a subscription converted to the closest duration (60 days) by deducting the applicable 60-day subscription fee from the refund. In the same scenario, if the individual had used 85% of the questions, the refund would be 15% of the subscription fee paid.
Note 1: A processing fee of 10% (minimum of $10 and maximum of $25) will be applied to all refund amounts.
Note 2: All refunds, pro-rated or otherwise, must be requested within 360 days of original purchase. Refunds for purchases made more than 360 days ago will be issued as non-refundable, non-transferable store credit.
Note 3: Subscribers must notify UWorld of their intent to obtain a refund before activating their subscription (or) during the active duration. If the reset option is used or all of the questions are used, no refund will be allowed (see "I want to reset/delete my Qbank test history (or) start all over again, is this possible?" below for further details). No refunds will be offered for expired subscriptions.
Note 4: For combination package purchases, individual subscription fees will be applied when calculating the refund. If any self-assessment Exam(s) is utilized from a package, the entire purchase is rendered non-refundable.
Note 5: Although access to Qbanks via certain mobile devices is provided as an additional feature, it is not intended to be a replacement for computer access, and no refunds or cancellations will be honored due to user inability to install and/or use the provided software on any mobile device (regardless of whether the device meets the minimum system requirements).